開網店時預備條款是必須的!我應該要注意什麼?

T&C is a MUST when opening an online shop! What should I pay attention to?

If you want to develop an online store, the terms and conditions, refund method, and privacy policy pages are also necessary to protect the interests of themselves and their customers, but many people do not know how to deal with them. Please read the following tips.

1. Terms and Conditions

The terms and conditions should be written in the mindset of being a villain before a gentleman. The important thing is to protect your rights. Disclaimer clauses can protect your company’s rights in some gray areas and effectively deal with customers’ expectations for company products or discounts. You can refer to the following example:

The right to interpret the terms:
If you get a refund or For any disputes caused by the return, the company reserves the right to make the final decision.

The right of final decision on the event arrangement:
The company reserves the right to modify, change or suspend this event. If there is any dispute, it will be based on the relevant regulations or interpretations of the organizer and can be supplemented at any time. Once participants participate in this activity, they agree to be bound by this statement.

2. Refund method
Some goods may not meet expectations during the transportation or during the shipment process. But sometimes it is caused by the guest deliberately, then the refund method and policy can compensate for your rights. You can also refer to the following example

The damage to the product caused by your personal reasons (such as self-modification, [Other reasons]) and improper storage, normal wear and tear of the goods, will not be returned.

When returning or exchanging goods, please be sure to keep the original brand packaging box or bag intact, with accessories, labels, manuals, etc., the delivery note, and the express receipt (if there is an invoice or a gift) It must be returned together with the product. If the returned goods are missing the delivery note, the express delivery note, or the package is damaged/lost, it will not be able to handle it for you even during the return and exchange period.

3. Private Regulations
Of course you may collect customer information for MLM and promotion during online shopping the use of. If the customer finds that the information is used for promotion and feels annoyed and makes a complaint, you can also protect yourself through the privacy policy to avoid some legal problems online.

Data collected through interaction with you Our website and our (mobile) applications may use various technologies to improve them, making them more user-friendly, efficient and safer. The use of such technologies may cause us or a third party to automatically collect data on our behalf. For example, such technologies include cookies, flash cookies, and website analytics.

So when an online shop considers the content and scope of the exemption clause, in addition to the content of the clause itself, it should also pay attention to the status and object of the exemption clause when it is pointed out to consumers.

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